Get in Touch With Us

Got a question about a listing, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach us, what kinds of messages we can actually help with, and what happens once you send one.

How to Get in Touch With the Sweeps Team

Email is the best way to reach us. Write to [email protected] and a real person on our editorial team will read it — we don't rely on automated replies to stand in for an actual answer. A quick note on what your message is about (a specific operator, a correction, a general question) helps us route it faster and get back to you sooner.

We aim to respond within a couple of working days. During busier periods, particularly when new sweepstakes casinos launch or promotions change, it can take a little longer, so thanks in advance for your patience.

What We Can Help With on samsonsclassroom.com

We cover sweepstakes and social casinos — sites that let players use Gold Coins for free-to-play games and Sweepstakes Coins for optional prize entries, rather than traditional real-money wagering. Given that, here's what we're best placed to answer:

• Questions about how the pages on this site work — how our editorial ratings are put together, what a listing covers, or how comparison tables are built.
• Corrections — if a welcome offer, coin package, or piece of information about an operator looks out of date, tell us. Terms on sweepstakes casino sites change often, and we rely on readers flagging discrepancies as much as our own checks.
• General feedback — thoughts on what's useful, what's missing, or what you'd like to see covered in more depth.
• Content suggestions — if there's a topic around social casinos, coin models, or state availability you think deserves its own page, let us know.

What We Can't Do

There are some requests we're simply not positioned to handle, and it's worth being upfront about that rather than leaving you waiting on a reply that won't come:

• Account issues — we don't operate any of the sites listed on Sweeps, so we can't reset passwords, process redemptions, or look into a specific account. Those requests go directly to the operator's own support team, usually reachable through the site or app you signed up with.
• Legal advice — we can explain how the sweepstakes model generally works and point out that availability varies by state, but we can't tell you whether a particular platform is permitted where you live. That depends on your state's current laws, which change, so check the operator's terms and your local rules directly if you're unsure.
• Verification or redemption disputes — identity checks, redemption thresholds, and processing times are set by each operator, not by us. If a redemption is delayed or a verification request seems unclear, that's a conversation for the platform's own support channel.

Before You Write to Us: A Few Things Worth Knowing

Some of the most common questions we get are already answered in general terms across the site, so you may find a faster answer there:

• Sweepstakes casinos use a dual-currency model — Gold Coins for casual play and Sweepstakes Coins, which can potentially be redeemed for prizes once minimums and verification requirements are met. Neither type of coin involves placing a real-money bet.
• Participation generally doesn't require a purchase. Reputable operators offer a free way to receive coins, and buying coin packages is optional, not a requirement to take part or redeem.
• Availability isn't nationwide. Some states restrict sweepstakes casinos, some operators choose not to serve certain states regardless of the law, and the picture shifts as legislation changes — so it's always worth checking an operator's own eligible-states list before signing up.
• Age requirements differ by operator: many platforms allow sign-ups from age 18, while others set the minimum at 21, sometimes depending on the state you're in.

If you're weighing up options outside the US market, our page on trusted non-GamStop casinos in the UK covers a related but separate topic and might be a better fit for that kind of question.

How Your Message Is Handled

1. Your email lands with our editorial inbox, not a call centre or automated ticketing system.
2. A team member reads it and, where needed, checks it against the current listing or page you're referring to.
3. You get a direct, personal reply — not a template — usually within a couple of working days.
4. If your enquiry needs input from an operator directly (account or redemption issues, for example), we'll say so and point you toward the right contact rather than leave you guessing.

Our Commitment to Accuracy

We check the details we publish — welcome offers, coin amounts, ratings — against what operators state on their own sites, and we update pages when terms change. Even so, mistakes happen and terms shift quickly in this space. If something you read here doesn't match what you found on an operator's own site, that discrepancy matters to us, and we want to hear about it so we can correct it.

Thanks for taking the time to reach out. Whether it's a quick correction or a longer question about how sweepstakes casinos work, we're glad to hear from you.